IT Help Desk/End-User Support
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Keywords
IT Help Desk , Information Technology , End User Support , PC Technician , CompTIA A+ , Cisco Networking , Linux , Unix , Microsoft Office Suite , Help Desk Principles , Desktop Client Support , Computer Security , Information Assurance , CompTIA Security+ , Hardware Support , Software Support
Project
MoHealthWINs
Authors
St. Louis Community College
Date Submitted
2014-02
Material Type
Instructor and/or Advisor/Case Manager Support Materials
Secondary Material Type
Quality Assurance Report -- Subject Matter Expert Report
Institution
St. Louis Community College
Industry Partner
Schnucks Markets
License
CC BY
Funding Source
TAACCCT Round 1
Additional Public Access
Abstract
The Program Map aligns introductory, reinforcement and mastery of program-level student learning outcomes with required courses. This skill-oriented program prepares students for help desk and desktop support technician positions in the enterprise. The foundational principles of end-user support including client operating system and
application software, hardware and software installation, system configuration, problem diagnosis and resolution and computer security. The courses in the program provide a combination of online, distance learning and intensive, classroom-based, hands-on skills development. The demonstration of hands-on skills is critical to employers. Students
completing the program are prepared for a variety of industry certification exams as well as entry-level employment technical interviews.
Industry (NAISC)
Information Technology -- Data Processing, Hosting, and Related Services (518)
Occupation (SOC)
Computer and Mathematical Occupations -- Computer Support Specialists (15-1041)
Instructional Program (CIP)
Computer and Information Sciences and Support Services (11)
Credit Type
Credential Type
Certificate
Educational Level
1st year Community College or equivalent