BUSN 161 Customer Service
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Files
Keywords
customer service
Project
Authors
Andrews, Christine
Date Submitted
2015-06-01
Material Type
Secondary Material Type
Institution
Industry Partner
hospitality
License
CC BY
Funding Source
Additional Public Access
Abstract
This course builds and maintains the critical skills and understanding necessary to be a dynamic and successful member of today’s rapidly growing service economy. Individuals who work with customers will gain insight into customer behavior and attitudes and will develop strategies to create positive customer relationships encountered in various situations on the job.