CIT 232 Help Desk Operations
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Keywords
Helpdesk
Project
EPIC
Authors
Date Submitted
2015-12-16
Material Type
Collection
Secondary Material Type
Syllabus
Institution
West Kentucky Community and Technical College
Industry Partner
Jobs for the Future
License
CC BY
Funding Source
TAACCCT Round 4
Additional Public Access
Abstract
This course introduces a variety of tools and techniques to provide user support in help desk operations, explores help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations and software, needs analysis, facilities management, and other topics related to end user support. This course will require a lot of thinking and writing. You will put your trouble-shooting and communication skills to work!
Industry (NAISC)
Information Technology -- Computer Operating Systems (Programming), Digital Forensics, Cyber Security, Network Security, IT Security (51)
Occupation (SOC)
Computer and Mathematical Occupations -- Computer Support Specialists (15-1041)
Instructional Program (CIP)
Computer and Information Sciences and Support Services (11)
Credit Type
Credential Type
Credential
Stacked/Latticed Credential Model
Associate Degree
Stacked/Latticed Credential Model
Associate Degree
Educational Level
2nd Year Community College or equivalent