CIT 232 Help Desk Operations
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Keywords
Helpdesk
Project
EPIC
Authors
Date Submitted
2015-12-16
Material Type
Secondary Material Type
Syllabus
Industry Partner
Jobs for the Future
License
CC BY
Funding Source
Additional Public Access
Abstract
This course introduces a variety of tools and techniques to provide user support in help desk operations, explores help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations and software, needs analysis, facilities management, and other topics related to end user support. This course will require a lot of thinking and writing. You will put your trouble-shooting and communication skills to work!