Root Cause Investigation

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Keywords

Course content, Quality Control, Root Cause, Root Cause Analysis, Investigation tools, investigation, flowchart, spider chart, radar chart, critical incident, performance matrix

Project

c3bc

Authors

Kline, Matthew
Ackerman, Gary
Ingvason, Gretchen

Date Submitted

2016-03-01

Material Type

Hybrid/Blended Course

Secondary Material Type

Workshop and Training Material

Institution

Ivy Tech Community College of Indiana

Industry Partner

N/A

License

CC BY

Funding Source

TAACCCT Round 2

Additional Public Access

Abstract

This course will provide the student with problem solving skills by exploring the process of conducting an investigation. Students will learn the problem solving methods used in industry, both manufacturing and service, to investigate and correct the issues faced in a real-world setting. The student will apply the tools, analyze the data and evaluate the results to demonstrate an understanding of root cause analysis.

Industry (NAISC)

Professional, Scientific, and Technical Services -- Professional, Scientific, and Technical Services -- Other Professional, Scientific, and Technical Services (5419)

Occupation (SOC)

Life, Physical, and Social Science Occupations (19-0000)

Instructional Program (CIP)

Engineering Technologies/Technicians (15)

Credit Type

Credential Type

None

Educational Level

1st year Community College or equivalent

Skill Level

Quality Assurance Organization