GREEN RIVER COLLEGE: Contact Center Specialist Certificate
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Keywords
contact center specialist, customer service, customer strategy, customer needs, high school, community college, teachers, students, dislocated workers, incumbent workers, business trainers, program managers, instructional designers, business, operations
Project
Authors
Amador, Robert
Zorzi, Nausica
Date Submitted
2018-05-10
Material Type
Hybrid/Blended Course
Secondary Material Type
Assignment
Drill and Practice
Presentation
Quiz/Test
Reference Material
Simulation
Syllabus
Tutorial
Workshop and Training Material
Drill and Practice
Presentation
Quiz/Test
Reference Material
Simulation
Syllabus
Tutorial
Workshop and Training Material
Institution
Green River College
Industry Partner
Many industry partners and college faculty contributed to the development of these materials.
License
CC BY
Funding Source
TAACCCT Round 4
Additional Public Access
Abstract
This program of study prepares students to be contact center specialists. It includes three courses: Introduction to Business, Customer Service Strategies, and a Customer Service Representative Practicum.
The Contact Center Specialist Certificate can be used to develop and deliver a condensed hybrid or online training in customer service. The Contact Center Specialist 15 credit certificate prepares students for careers in today's customer-centric business environment. Through instruction and practical simulations, students will quickly learn to develop a customer strategy and deliver the best customer experience any time they interact with stakeholders in any field.
Industry (NAISC)
Professional, Scientific, and Technical Services (54)
Occupation (SOC)
Office and Administrative Support Occupations -- Customer Service Representatives (43-4051)
Instructional Program (CIP)
Business, Management, Marketing, and Related Support Services (52)
Credit Type
Credential Type
Certificate
Educational Level
1st year Community College or equivalent