Syllabus and Class Calendar .Springfield. Customer Service Essentials Online materials
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Keywords
Customer Service, Sales , Communications, Call Center, Diversity in the workplace, ethics and sales, customer service preparation
Project
Authors
Atwater, Christina
Date Submitted
2016
Material Type
Articulation Processes and Agreement
Secondary Material Type
Institution
Springfield Technical Community College
Industry Partner
Mass Mutual , Regional Employment Board (REB)
License
CC BY
Funding Source
Additional Public Access
Abstract
This course will be focused on an in-depth study of the support of customer and sales functions. A focus on communication (both written and verbal), understanding customer types and fulfilling expectations, sales processes and mechanics, and ultimately sales presentations and preparation. Other topics will include the ethics surrounding sales, call center and other service delivery options, and diversity in the workplace.
Prerequisites: NONE Corequisites: NONE
Industry (NAISC)
Educational Services (61)
Occupation (SOC)
Office and Administrative Support Occupations -- Customer Service Representatives (43-4051)
Instructional Program (CIP)
Education (13)
Credit Type
Credential Type
Certificate