Support Center Analyst (HDI-SCA, HDI-DST, ITIL)
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Keywords
Computer Support , Support , Analyst , HDI-SCA , HDI-DST , ITIL
Project
Authors
Mikhailenko, Vadim
Date Submitted
2016
Material Type
Collection
Secondary Material Type
Syllabus
Institution
Milwaukee Area Technical College
Industry Partner
College collaborated with the program advisory committee.
License
CC BY
Funding Source
TAACCCT Round 3
Additional Public Access
Abstract
This project includes a complete course design with related learning materials linked to the course. It also includes a sample schedule for delivering the course.
Industry (NAISC)
Information Technology -- Computer Operating Systems (Programming), Digital Forensics, Cyber Security, Network Security, IT Security (51)
Occupation (SOC)
Computer and Mathematical Occupations -- Computer Support Specialists (15-1041)
Instructional Program (CIP)
Computer and Information Sciences and Support Services (11)
Credit Type
Credential Type
Associate Degree
Educational Level
1st year Community College or equivalent
2nd Year Community College or equivalent
2nd Year Community College or equivalent