Customer Service
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Keywords
Project
Information Technology, Education and Green Pathways (INsTEP)
Authors
Date Submitted
2013
Material Type
Presentation
Secondary Material Type
Syllabus
Institution
Prince George's Community College
Industry Partner
License
Other
Funding Source
TAACCCT Round 1
Additional Public Access
Abstract
Syllabus and course presentation materials for Customer Service Skills in IT Support. This course will focus on the importance of delivering excellent customer service. Students will learn to handle complaints and deliver excellent customer service on the telephone, in chat sessions, in writing, and in person so that customers have a positive perception about the organization.
Industry (NAISC)
Developmental Education
Occupation (SOC)
Computer and Mathematical Occupations (15-0000)
Instructional Program (CIP)
Computer and Information Sciences and Support Services (11)
Credit Type
Credential Type
Certificate
Educational Level
2nd Year Community College or equivalent
Upper division of Bachelors degree or equivalent
1st year Community College or equivalent
Upper division of Bachelors degree or equivalent
1st year Community College or equivalent