Online Course Video CIS 114 - Help Desk & Soft Skills
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Keywords
Project
Guided Pathways to Success in STEM (GPSTEM)
Authors
Sabin, Nancy
Date Submitted
2016
Material Type
Video - Instructional
Secondary Material Type
Video - Instructional
Institution
Northern Essex Community College
Industry Partner
The Merrimack Valley Workforce Investment Board and ValleyWorks Career Center
License
CC BY
Funding Source
TAACCCT Round 4
Additional Public Access
Abstract
An introduction to the tools, technology and techniques used in help desk / customer support systems. Topics include fundamental help desk processes and support tools. Customer interaction utilizing soft skills will be emphasized.
Industry (NAISC)
Developmental Education
Occupation (SOC)
Management Occupations -- Computer and Information Systems Managers (11-3021)
Instructional Program (CIP)
Communications Technologies/Technicians and Support Services (10)
Credit Type
Credential Type
Associate Degree
Educational Level
2nd Year Community College or equivalent