Online Course Video CIS 114 - Help Desk & Soft Skills
Loading...
Keywords
Project
Guided Pathways to Success in STEM (GPSTEM)
Authors
Sabin, Nancy
Date Submitted
2016
Material Type
Secondary Material Type
Video - Instructional
Institution
Industry Partner
The Merrimack Valley Workforce Investment Board and ValleyWorks Career Center
License
CC BY
Funding Source
Additional Public Access
Abstract
An introduction to the tools, technology and techniques used in help desk / customer support systems. Topics include fundamental help desk processes and support tools. Customer interaction utilizing soft skills will be emphasized.