KVCC ETC112 Apple Computer Support Essentials
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Keywords
Computer, OS X, operating, installation, configuration, troubleshooting, peripherals
Project
Authors
Date Submitted
2016
Material Type
Syllabus
Secondary Material Type
Institution
Kennebec Valley Community College
Industry Partner
Advisory committee
License
CC BY
Funding Source
TAACCCT Round 1
Additional Public Access
Abstract
This theory/lab course is designed as a hands-on approach to the fundamentals of the Apple desktop, portable, and mobile computer hardware and OS X Operating System. OS X topics such as installation, configuration, troubleshooting, customization, applications, network setup and peripherals will be covered in detail. Mobile system iOS setup, configuration, and applications will also be covered. Topics covered throughout this course will prepare students for both the Mac Integration Basics Certification and the Apple Certified Support Professional (ACSP) OS X Support Essentials Exam.
Apple Certified Support Professional (ACSP) Apple Certified Support Professional (ACSP) certification verifies an understanding of OS X core functionality and an ability to configure key services, perform basic troubleshooting, and support multiple users with essential OS X capabilities. ACSP certification is designed for the help desk professional, technical coordinator, or power user who supports OS X users, manages networks, or provides technical support for the Mac.
Industry (NAISC)
Professional, Scientific, and Technical Services -- Professional, Scientific, and Technical Services -- Computer Systems Design and Related Services (5415)
Occupation (SOC)
Architecture and Engineering Occupations -- Electrical and Electronic Engineering Technicians (17-3023)
Instructional Program (CIP)
Engineering Technologies/Technicians (15)
Credit Type
Credential Type
Associate Degree
Educational Level
1st year Community College or equivalent