GREEN RIVER COLLEGE: Customer Services Representative Certificate (BUS 259)
No Thumbnail Available
Keywords
customer service, skills, any industry, any level, English, Communications, Business Technology, Business Management, oral and written communications, high school, community college, students, teachers, dislocated workers, incumbent workers, business trainers, program managers, instructional designers
Project
Authors
Amador, Robert
Broxholm, Tim
Perlot, Jeff
Zorzi, Nausica
Date Submitted
2018-05-14
Material Type
Hybrid/Blended Course
Secondary Material Type
Assignment
Drill and Practice
Illustration/Graphic
Presentation
Quiz/Test
Reference Material
Syllabus
Tutorial
Drill and Practice
Illustration/Graphic
Presentation
Quiz/Test
Reference Material
Syllabus
Tutorial
Institution
Green River College
Industry Partner
Many industry partners and college faculty contributed to the development of these materials.
License
CC BY
Funding Source
TAACCCT Round 4
Additional Public Access
Abstract
The Customer Service Representative Certificate is a 45 credit program designed to strengthen the customer service skills of professionals in any industry and at any level of the organization. This certificate includes one English course, one Communications course, three Business Technologies courses, and four Business Management courses. These nine courses are designed to prepare students for the workplace, and to deliver better oral and written communication skills; knowledge of business technologies; and understanding of business impact.
Industry (NAISC)
Professional, Scientific, and Technical Services (54)
Occupation (SOC)
All Occupations (00-0000)
Instructional Program (CIP)
Business, Management, Marketing, and Related Support Services (52)
Credit Type
Credential Type
Certificate
Educational Level
1st year Community College or equivalent