106-115 Customer Service 3
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Keywords
Customer Service , Communication , Quality
Project
Authors
Dawn Matott
Date Submitted
2015
Material Type
Collection
Secondary Material Type
Institution
Chippewa Valley Technical College
Industry Partner
License
CC BY
Funding Source
TAACCCT Round 4
Additional Public Access
Abstract
This course is the third and final course in a series that provides you with the opportunity to develop valuable customer service skills. In this course you will gain strategies for working with a diverse customer base, challenging customers, and service recovery.
Industry (NAISC)
Occupation (SOC)
Instructional Program (CIP)
Credit Type
Credential Type
Associate Degree
Educational Level
1st year Community College or equivalent