Simulation Northern Essex Help Desk Certificate
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Keywords
IT Technology Management
Project
Guided Pathways to Success in STEM (GPSTEM)
Authors
Emerson, Paula
Date Submitted
2017
Material Type
Presentation
Secondary Material Type
Presentation
Institution
Northern Essex Community College
Industry Partner
The Merrimack Valley Workforce Investment Board
License
CC BY
Funding Source
TAACCCT Round 4
Additional Public Access
Abstract
The Help Desk certificate program at NECC is focused on training students to become Support Systems Analysts practitioners in Help Desk settings across a range of industries. The certificate program is an entry point for students with little experience to gain the skills they need to earn an entry level position as a help desk support /systems analyst. According to recent research and input from industry, the training needed for this role includes technical knowledge as well as a great deal of soft-skills. The soft-skills needed include customer service, troubleshooting, problem solving and communication skills, among many others.
Industry (NAISC)
Developmental Education
Occupation (SOC)
Computer and Mathematical Occupations -- Computer Support Specialists (15-1041)
Instructional Program (CIP)
Computer and Information Sciences and Support Services (11)
Credit Type
Credential Type
Associate Degree
Educational Level
2nd Year Community College or equivalent