Simulation Northern Essex Help Desk Certificate

Abstract

The Help Desk certificate program at NECC is focused on training students to become Support Systems Analysts practitioners in Help Desk settings across a range of industries. The certificate program is an entry point for students with little experience to gain the skills they need to earn an entry level position as a help desk support /systems analyst. According to recent research and input from industry, the training needed for this role includes technical knowledge as well as a great deal of soft-skills. The soft-skills needed include customer service, troubleshooting, problem solving and communication skills, among many others.