HOSPITALITY: Guest Service Professional Curriculum
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Keywords
new employees, prospective employees, community college students, community college instructors and administrators , Certified Guest Service Professional Credential Exam
Project
Authors
Williams, Diane E. MBA, MA
Date Submitted
2018-09-01
Material Type
Workshop and Training Material
Secondary Material Type
Assessment Tool
Assignment
Case Study
Drill and Practice
Illustration/Graphic
Photographic Image - Instructional
Presentation
Quiz/Test
Reference Material
Syllabus
Tutorial
Video - Instructional
Other
Assignment
Case Study
Drill and Practice
Illustration/Graphic
Photographic Image - Instructional
Presentation
Quiz/Test
Reference Material
Syllabus
Tutorial
Video - Instructional
Other
Institution
UDC - Community College
Industry Partner
Industry partners worked with the organizations that created the curriculum. Faculty received permission to use the proprietary curriculum in the classroom.
License
CC BY
Funding Source
TAACCCT Round 4
Additional Public Access
Abstract
This course prepares students to sit for the Certified Guest Service Professional credential exam. It uses interactive, multi-modal instructional methods including the following: instructor-led sessions, group work, role play, pair work, and various media. The course includes real-life scenarios taken from actual hospitality settings.(Some of the elements necessary to teach the course are copyrighted by AHLEI, Lesson.ly, HRD Press, and Toister Performance Solutions. These organizations granted permission to UDC-Community College to use copyrighted materials to teach this course. To request permission from the associations please contact AHLEI at https://www.ahlei.org/ and Lesson.ly at https://www.lessonly.com/ and HRD Press at http://www.hrdpress.com/ and Toister Performance Solutions at https://www.toistersolutions.com/.)
Industry (NAISC)
Accommodation and Food Services (72)
Occupation (SOC)
Office and Administrative Support Occupations -- Hotel, Motel, and Resort Desk Clerks (43-4081)
Instructional Program (CIP)
Business, Management, Marketing, and Related Support Services (52)
Credit Type
Credential Type
Credential
Educational Level
1st year Community College or equivalent