MKT 151 Principles of Customer Service
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Keywords
Project
Authors
Brown, Terianne
Date Submitted
2015
Material Type
Online Course
Secondary Material Type
Institution
Hawaii Community College
Industry Partner
Hawaii County Workforce Investment, Big Island Workplace Connection, State and county economic development boards.
License
CC BY
Funding Source
TAACCCT Round 2
Additional Public Access
Abstract
This course builds and maintains the critical skills and understanding necessary to be a dynamic and successful member of today's rapidly growing service economy. Students will gain insight into customer behavior and attitudes and will develop strategies to create positive customer relationships encountered in various situations on the job.
Industry (NAISC)
Professional, Scientific, and Technical Services (54)
Occupation (SOC)
Office and Administrative Support Occupations (43-0000)
Instructional Program (CIP)
Credit Type
Credential Type
Certificate
Associate Degree
Associate Degree
Educational Level
1st year Community College or equivalent
2nd Year Community College or equivalent
2nd Year Community College or equivalent