EVERETT COMMUNITY COLLEGE: Customer Service Representative Program (BT 175)
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Keywords
business, technology, customer service, representative, certificate, outreach materials, career pathway, information session
Project
Authors
Kneifel, Juergen
Date Submitted
2018-03-09
Material Type
Workshop and Training Material
Secondary Material Type
Hybrid/Blended Course
Presentation
Quiz/Test
Reference Material
Syllabus
Presentation
Quiz/Test
Reference Material
Syllabus
Institution
Everett Community College
Industry Partner
Many industry partners and college faculty and staff contributed to the creation of these materials.
License
CC BY
Funding Source
TAACCCT Round 4
Additional Public Access
Abstract
This package includes the curriculum guide for the Business Technology ATA which includes the Technical Customer Service Representative Certificate. The syllabus for BT 165 and BUS 165 are included. Outreach materials for the TCSR program include a flyer, course description handout, career pathway document, and a PWP for use in an information session regarding the TCSR program.
Industry (NAISC)
Professional, Scientific, and Technical Services -- Professional, Scientific, and Technical Services (541)
Occupation (SOC)
Office and Administrative Support Occupations -- Customer Service Representatives (43-4051)
Instructional Program (CIP)
Business, Management, Marketing, and Related Support Services (52)
Credit Type
Credential Type
Certificate
Associate Degree
Associate Degree
Educational Level
1st year Community College or equivalent