IT:103 Help Desk Principles
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Keywords
Help Desk , PC Technician , Computer Support , PC Support , End User Support , IT Help Desk
Project
MoHealthWINs
Authors
St. Louis Community College
Date Submitted
2014-02
Material Type
Syllabus
Secondary Material Type
Workshop and Training Material
Institution
St. Louis Community College
Industry Partner
Schnucks Markets
License
CC BY
Funding Source
TAACCCT Round 1
Additional Public Access
Abstract
IT:103 Help Desk Principles instructional resources; required course in the IT Help Desk/End User Support Certificate of Specialization program of study. This course focuses on key information and skills for user support professionals, including troubleshooting and problem solving, communicating successfully with clients, performing end-user needs analysis and assessment, and training end-users. With balanced coverage of both people skills and technical skills, this course is an excellent resource for those in or preparing for the technical support field.
Industry (NAISC)
Information Technology -- Data Processing, Hosting, and Related Services (518)
Occupation (SOC)
Computer and Mathematical Occupations -- Computer Support Specialists (15-1041)
Instructional Program (CIP)
Computer and Information Sciences and Support Services (11)
Credit Type
Credential Type
Certificate
Educational Level
1st year Community College or equivalent