Customer Service Training
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Keywords
customer service , resiliency , NRC , Northeast Resiliency Consortium
Project
Northeast Resiliency Consortium
Authors
Date Submitted
2014
Material Type
Drill and Practice
Secondary Material Type
Institution
City University of New York
Industry Partner
N/A
License
CC BY
Funding Source
TAACCCT Round 3
Additional Public Access
Abstract
This is an activity sheet for CUNY Kingsborough Community College’s Customer Service/ Resiliency Module. It focuses on customer-centric dining experiences and how to ensure ongoing quality service. There are several suggested activities for students to partake in that allow them to practice skills related to creating customer service experiences.
The entire training can be accessed here on Skills Commons: https://www.skillscommons.org/handle/taaccct/11023
Industry (NAISC)
Accommodation and Food Services (72)
Occupation (SOC)
Food Preparation and Serving Related Occupations (35-0000)
Instructional Program (CIP)
Credit Type
Credential Type
None
Educational Level
1st year Community College or equivalent
2nd Year Community College or equivalent
2nd Year Community College or equivalent