IS:130 Hardware and Software Support
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Keywords
Hardware Support , CompTIA A+ , End User Support , PC Technician , Computer Support , Software Support , Help Desk
Project
MoHealthWINs
Authors
St. Louis Community College
Date Submitted
2014-02
Material Type
Syllabus
Secondary Material Type
Workshop and Training Material
Institution
St. Louis Community College
Industry Partner
Schnucks Markets
License
CC BY
Funding Source
TAACCCT Round 1
Additional Public Access
Abstract
IS:130 Hardware and Software Support instructional resources; required course in the IT Help Desk/End User Support Certificate of Specialization program of study. This course covers the theory and hands-on skills necessary to pass the CompTIA A+ exam. Topics covered include hardware fundamentals, networking and security. Students will learn basic operating system functionality and troubleshooting methodology, the practice of proper safety procedures, and how to effectively interact with customers and co-workers. Basic computer literacy is expected.
Industry (NAISC)
Information Technology -- Data Processing, Hosting, and Related Services (518)
Occupation (SOC)
Computer and Mathematical Occupations -- Computer Support Specialists (15-1041)
Instructional Program (CIP)
Computer and Information Sciences and Support Services (11)
Credit Type
Credential Type
Certificate
Educational Level
1st year Community College or equivalent