Trades Customer Service Levels 1, 2, and 3
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Keywords
Project
Authors
Date Submitted
2923
Material Type
Presentation
Secondary Material Type
Institution
National Council of Workforce Education
Industry Partner
License
CC BY
Funding Source
Network Challenge Grant TAACCCT Round 1
Additional Public Access
Abstract
Customer satisfaction is a cornerstone in the Construction Trades. This sector, being directly responsible for shaping the spaces where people live, work, and interact, bears a significant influence on individual's well-being and comfort. As such, service providers must thoroughly understand their clients' expectations. This section aims to delve into what customers are looking for and provides insights into how professionals in this field can meet these expectations effectively.
Industry (NAISC)
Utilities (22)
Occupation (SOC)
Installation, Maintenance, and Repair Occupations -- Heating, Air Conditioning, and Refrigeration Mechanics and Installers (49-9021)
Instructional Program (CIP)
Construction Trades (46)
Credit Type
Credential Type
None
Educational Level
1st year Community College or equivalent
Skill Level
Entry Level