Trades Customer Service Levels 1, 2, and 3
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Authors
Date Submitted
2923
Material Type
Secondary Material Type
Institution
Industry Partner
License
CC BY
Funding Source
Additional Public Access
Abstract
Customer satisfaction is a cornerstone in the Construction Trades. This sector, being directly responsible for shaping the spaces where people live, work, and interact, bears a significant influence on individual's well-being and comfort. As such, service providers must thoroughly understand their clients' expectations. This section aims to delve into what customers are looking for and provides insights into how professionals in this field can meet these expectations effectively.