IT Customer Service Fundamentals
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Keywords
Customer service, field service technician, customer relations, electronic support skills, Information Technology
Project
Authors
Scoville, Ed
Date Submitted
2016
Material Type
Syllabus
Secondary Material Type
Collection
Institution
Blackhawk Technical College
Industry Partner
College collaborated with the program advisory committee.
License
CC BY
Funding Source
TAACCCT Round 3
Additional Public Access
Abstract
This project includes a complete course design for teaching the course with related learning materials. It also includes a sample schedule for delivering the course.
**** This course is designed to instruct students on the principles of service calls and customer relations skills needed for the successful field service technician. Practical interviews and role playing are included in this course, with emphasis on phone and electronic support skills based on and Information Technology environment.
Industry (NAISC)
Information Technology -- Computer Operating Systems (Programming), Digital Forensics, Cyber Security, Network Security, IT Security (51)
Occupation (SOC)
Computer and Mathematical Occupations -- Computer Support Specialists (15-1041)
Instructional Program (CIP)
Computer and Information Sciences and Support Services (11)
Credit Type
Credential Type
Diploma
Educational Level
1st year Community College or equivalent
2nd Year Community College or equivalent
2nd Year Community College or equivalent