IT:102 Desktop Client Support
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Keywords
Desktop Support , PC Support , PC Technician , Windows , Windows Operating System , MCTS , Microsoft Certified Technology Specialist , IT Help Desk
Project
MoHealthWINs
Authors
St. Louis Community College
Date Submitted
2014-02
Material Type
Syllabus
Secondary Material Type
Workshop and Training Material
Institution
St. Louis Community College
Industry Partner
Schnucks Markets
License
CC BY
Funding Source
TAACCCT Round 1
Additional Public Access
Abstract
IT:102 Desktop Client Support instructional resources; required course in the IT Help Desk/End User Support Certificate of Specialization program of study. This course prepares students to take the Microsoft Certified Technology Specialist exam for
Windows Configuration, 70-680. Students will learn to implement, administer, and troubleshoot the Microsoft Windows client operating system. Topics include installation, upgrades, restoration, user profiles and accounts, and the TCP/IP protocol. Basic computer literacy is expected.
Industry (NAISC)
Information Technology -- Data Processing, Hosting, and Related Services (518)
Occupation (SOC)
Computer and Mathematical Occupations -- Computer Support Specialists (15-1041)
Instructional Program (CIP)
Computer and Information Sciences and Support Services (11)
Credit Type
Credential Type
Certificate
Educational Level
1st year Community College or equivalent