Helpdesk Fundamentals
No Thumbnail Available
Keywords
Helpdesk, Help Desk, Troubleshooting, Computer repair
Project
Authors
Scoville, Ed
Date Submitted
2016
Material Type
Syllabus
Secondary Material Type
Collection
Institution
Blackhawk Technical College
Industry Partner
College collaborated with the program advisory committee.
License
CC BY
Funding Source
TAACCCT Round 3
Additional Public Access
Abstract
This project includes a complete course design for teaching the course with related learning materials. It also includes a sample schedule for delivering the course.
**** The student will gain knowledge and experience in applying the techniques used in problem troubleshooting, end-user support and customer service. The student will also become familiar with and apply the tools used in user supply and help desk operations.
Industry (NAISC)
Information Technology -- Computer Operating Systems (Programming), Digital Forensics, Cyber Security, Network Security, IT Security (51)
Occupation (SOC)
Computer and Mathematical Occupations -- Computer Support Specialists (15-1041)
Instructional Program (CIP)
Computer and Information Sciences and Support Services (11)
Credit Type
Credential Type
Diploma
Educational Level
1st year Community College or equivalent
2nd Year Community College or equivalent
2nd Year Community College or equivalent