Service Operations Management
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Keywords
Service Operations Management,Service Concept,Managing Customer Expectations,Supply Networks,Supplier Relationships,Service Process Design,Managing People,Managing Service Resources,World-Class Service,Capacity Management
Project
Authors
Poteet, Amy
Nemitz, Nikki
Davenport, Kristal
Date Submitted
2015
Material Type
Secondary Material Type
Collection
Institution
Industry Partner
College collaborated with the program advisory committee.
License
CC BY
Funding Source
Additional Public Access
Abstract
This project includes a complete course design with related learning materials linked to the course. It also includes a sample schedule for delivering the course.