Micro Computer, Customer Service Representative and Mobile Applications - Kirkwood Community College
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Keywords
Email Etiquette , Text Exercise , Word Ribbon Exercise , Microcomputer , Android , IOS , Mobile Applications
Project
Iowa's Information Technology Healthcare Utilities and Manufacturing Network
Authors
Hench, Samantha
Date Submitted
2015
Material Type
Collection
Secondary Material Type
Institution
Kirkwood Community College
Industry Partner
Circle Computer Resources (CCR)
GreatAmerica
Nordstrom’s
Ovation Networks
SecurityCoverage
UnityPoint HealthCare
GreatAmerica
Nordstrom’s
Ovation Networks
SecurityCoverage
UnityPoint HealthCare
License
CC BY
Funding Source
TAACCCT Round 4
Additional Public Access
Abstract
The Customer Service Professional Certificate program is designed to prepare students for customer service roles with an emphasis on our Industry Partner businesses and positions. The Instructors will use facilitation, review techniques, role-play situations, and skills practice to ensure learning is transferring and students are being set up for success.
Introduces a variety of PC-based operating systems including DOS, Windows, UNIX and LINUX. Reviews the respective strengths of operating environments, along with the approaches used in providing systems management and software development support capabilities.
Industry (NAISC)
Developmental Education
Occupation (SOC)
All Occupations (00-0000)
Instructional Program (CIP)
Credit Type
Credential Type
Certificate
Associate Degree
Associate Degree
Educational Level
2nd Year Community College or equivalent