Computer Support Specialist
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Keywords
MoHealthWINS, Metropolitan Community College, Computer Support Specialist, Workforce Training Program, Healthcare Career Pathway, Missouri State Board of Nursing
Project
MoHealthWINS
Authors
Metropolitan Community College, Kansas City
Date Submitted
2013-03
Material Type
Syllabus
Secondary Material Type
Collection
Assessment Tool
Assessment Tool
Institution
Metropolitan Community College
Industry Partner
Samuel U. Rodgers Health Center
License
CC BY
Funding Source
TAACCCT Round 3
Additional Public Access
Abstract
An NAICS Professional, Scientific and Technical Services industry-specific and certificate-credentialed course is designed to show that a successful candidate has the knowledge to identify and explain PC components, setup of a PC workstation, software installation, as well as identify compatibility issues and recognize\prevent common security risks in an IT environment. Additionally, students will master the basics of proper customer service techniques in a call center setting. Students will gain experience by working in a simulated call center lab to learn the essentials of customer service, interpreting information, improving customer service skills and learning about call center operations.
Industry (NAISC)
Health Care and Social Assistance (62)
Occupation (SOC)
Healthcare Support Occupations (31-0000)
Instructional Program (CIP)
Computer and Information Sciences and Support Services (11)
Credit Type
Credential Type
Certificate
Educational Level
1st year Community College or equivalent